I endeavour to dispatch all orders within two working days from confirmation for Ready to Ship or completed bespoke pieces.
Orders are sent during business hours, Monday to Friday. Purchases made on weekends or public holidays will be processed the following business day.
Once your order has been processed you will receive an order confirmation email soon followed by a second email to notify you that your purchase has been dispatched, including a tracking number.
All Australian orders are shipped express via tracked Australia Post. Purchases will be delivered 1-3 days from dispatch. Shipping is not covered by insurance.
All international orders are shipped express via tracked Australia Post. Purchases will be delivered 2-5 days from dispatch. Import and duty charges are not included in your purchase.
I accept returns within 14 days of original purchase. Items must be unworn and unused in their original condition and packaging for exchange or credit only.
KIEROY cannot be held liable for return parcels that are lost. It is the responsibility of the customer to cover shipping costs for their updated purchases.
Clients will be refunded for the the cost of return delivery if the order is incorrect or faulty.
To process a return, contact me with the following information to be provided with a secure return address:
Order reference number
Reason for return
Preference for exchange or credit
Please do not return before emailing.
KIEROY respects your privacy. Customer information is only ever used to provide you with a seamless customer service experience. No information will ever be extended to a third party.
KIEROY will not spam you, however you may receive email newsletters or other announcements regarding promotions and new collections from time to time until you positively opt-out.
Should you wish to no longer receive KIEROY communications, please hit ‘Unsubscribe’ via the link at the bottom of my newsletter or contact me directly at firstname.lastname@example.org.